You can lead healthcare providers to reform, but you can't make them think

You can lead healthcare providers to reform, but you can't make them think Video Clips. Duration : 6.02 Mins.

All of the politics, posturing, and punditry in Washington surrounding sweeping healthcare reform fail to consider one sad, yet important, fact: you cant legislate common sense and customer service.

Tags: health care, reforms, insurance, legislation, john david powell, benefits, third-party, ERS